Category Archives: Customer Service

Why Outsourcing IT Tasks is a Good Move

Many growing businesses typically plan to upgrade their systems by centralizing processes and incorporating the latest technology to store and handle all data. If you’re planning the same thing for your business, such an upgrade may require you to purchase expensive equipment and hire a team of skilled IT professionals. Before you know it, you’ve allocated 70 percent of your annual budget on the infrastructure alone. Continue reading Why Outsourcing IT Tasks is a Good Move

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Network Support for Small Businesses

IT or Network Support is a valuable asset in any business, regardless of size. Without an excellent network support, a business gets confronted by issues like loss of productivity, dissatisfied customers, runaway overhead expenses, and, as a consequence of all that, a significant loss in revenues. Small business owners often suffer from these drawbacks because they do not have a dedicated IT staff to provide the much needed network support. Continue reading Network Support for Small Businesses

Managed IT Services Work alongside other Operations

Running a business means having to be in charge of every little detail and event that involves your business and knowing how each could possibly affect your company. For most business owners, managing their information technology requirements is more than their expertise can handle, yet they also realize IT support in this digital age, is indispensable. Continue reading Managed IT Services Work alongside other Operations

Troubleshooting an Internet Connectivity Problem

Internet connectivity loss is one of the most prevalent IT problems, and one that large network support firms encounter on a daily basis. To ensure that your internet connectivity issue is fixed with minimal effect to your business operations, there are several troubleshooting steps you can take before you call your service provider to diagnose the root cause. Here are two of the most immediately helpful ones: Continue reading Troubleshooting an Internet Connectivity Problem

The Importance of IT Services in Law Firms

Prior to 1996, law firms only have to worry about physical boundaries when conducting business with their clients. Ever since the first law firm website was launched that year in San Francisco, however, today’s lawyers have the means to operate from virtually anywhere and at any time. To do this, they have to work with reliable IT (information technology) services that can provide the resources and knowhow needed by law firms to operate online. Continue reading The Importance of IT Services in Law Firms

Why Do Hospitals Need Reliable Network Support?

In this day and age, there’s practically no clinic or hospital in the U.S. that doesn’t use computers in some way or form. Even with the smallest of clinics, these centers will have no choice but to upgrade their computer systems and keep up with the technology in keeping with the provisions in the American Recovery and Reinvestment Act of 2009, which requires all healthcare professionals to use electronic medical records to monitor their patients’ Medicaid and Medicare reimbursement levels. Continue reading Why Do Hospitals Need Reliable Network Support?

Spam: The Meatloaf That Isn’t

Spam can be any email, whether it’s in your spam folder or inbox. What makes detection hard is that the reverse also works: “Any email can be spam.”

Statistics show that roughly half of emails sent around the world are spam; but with researchers disputing the veracity of the numbers, it can be higher. Not surprisingly, the U.S. is the leading spam generator, given its business atmosphere. How exactly do you determine a message sent as junk? Subjectivity isn’t exactly an accurate filter. Continue reading Spam: The Meatloaf That Isn’t

Into the Cloud: Cloud Computing’s Benefits for SMEs

Many businesses these days are moving from physical data storage media to online cloud services. There are several advantages to this move. First, on-demand cloud storage allows businesses to try new product concepts or designs that can be set up in little to no time at reduced costs. Business owners can also adopt tried-and-tested business models available in the cloud which, in turn, paves the way for new possibilities for molding their very own business models. Continue reading Into the Cloud: Cloud Computing’s Benefits for SMEs

Keeping Enterprise Networks Operational

In today’s fast-paced, highly connected world, all sizable enterprise organizations rely on fast, stable networks to facilitate the communications necessary to keep the business competitive and relevant. However, it isn’t uncommon for networks to fail, and when they do, having a skilled network support system you can rely on makes a world of difference to your bottom line. Continue reading Keeping Enterprise Networks Operational

Setting Up a Sound Wireless Security Policy

Adopting a wireless system for your local area network (LAN) is a good way to configure today’s portables to access your data. While you’ll still need a fixed terminal in the office, a wireless LAN makes sure you get what you need on the go. However, wireless means other people can spot your hotspot.

For that, you need a security policy, a set of implements to remind everyone that your data isn’t up for grabs. Putting a password on your network is just scratching the surface. IT services can go beyond generating strong passwords by configuring your network to thwart unauthorized access from the get-go. Continue reading Setting Up a Sound Wireless Security Policy