Category Archives: Business Services

The Essence of Network Design

Businesses today need a well-designed network infrastructure to function efficiently. Sharing information within the company through a reliable communications network makes interactive transmissions of instructions easier and operations faster with efficient analysis of different yet related business components like profit and loss, and revenue management. If the network design is not up to par, the company’s operations will fall short of optimal performance. Continue reading The Essence of Network Design

Troubleshooting an Internet Connectivity Problem

Internet connectivity loss is one of the most prevalent IT problems, and one that large network support firms encounter on a daily basis. To ensure that your internet connectivity issue is fixed with minimal effect to your business operations, there are several troubleshooting steps you can take before you call your service provider to diagnose the root cause. Here are two of the most immediately helpful ones: Continue reading Troubleshooting an Internet Connectivity Problem

The Importance of IT Services in Law Firms

Prior to 1996, law firms only have to worry about physical boundaries when conducting business with their clients. Ever since the first law firm website was launched that year in San Francisco, however, today’s lawyers have the means to operate from virtually anywhere and at any time. To do this, they have to work with reliable IT (information technology) services that can provide the resources and knowhow needed by law firms to operate online. Continue reading The Importance of IT Services in Law Firms

Why Do Hospitals Need Reliable Network Support?

In this day and age, there’s practically no clinic or hospital in the U.S. that doesn’t use computers in some way or form. Even with the smallest of clinics, these centers will have no choice but to upgrade their computer systems and keep up with the technology in keeping with the provisions in the American Recovery and Reinvestment Act of 2009, which requires all healthcare professionals to use electronic medical records to monitor their patients’ Medicaid and Medicare reimbursement levels. Continue reading Why Do Hospitals Need Reliable Network Support?

Spam: The Meatloaf That Isn’t

Spam can be any email, whether it’s in your spam folder or inbox. What makes detection hard is that the reverse also works: “Any email can be spam.”

Statistics show that roughly half of emails sent around the world are spam; but with researchers disputing the veracity of the numbers, it can be higher. Not surprisingly, the U.S. is the leading spam generator, given its business atmosphere. How exactly do you determine a message sent as junk? Subjectivity isn’t exactly an accurate filter. Continue reading Spam: The Meatloaf That Isn’t

SMEs Need Defenses against Cyber-Attacks

You may think your small business won’t garner the attention of hackers, but you are wrong. Back in 2012, security company Symantec reported that half of the time, companies with fewer than 2,500 employees are targeted by hackers. For every breach that occurs, more than 600,000 identities are compromised and left vulnerable to further cyber-attacks.

Combating the security risks that loom in cyberspace all starts with the right stuff, such as a dependable antivirus software. You can turn to a managed IT services firm for antivirus defenses and spyware removal that go beyond the basic protection offered by free antivirus programs. Continue reading SMEs Need Defenses against Cyber-Attacks

Keeping Enterprise Networks Operational

In today’s fast-paced, highly connected world, all sizable enterprise organizations rely on fast, stable networks to facilitate the communications necessary to keep the business competitive and relevant. However, it isn’t uncommon for networks to fail, and when they do, having a skilled network support system you can rely on makes a world of difference to your bottom line. Continue reading Keeping Enterprise Networks Operational

Setting Up a Sound Wireless Security Policy

Adopting a wireless system for your local area network (LAN) is a good way to configure today’s portables to access your data. While you’ll still need a fixed terminal in the office, a wireless LAN makes sure you get what you need on the go. However, wireless means other people can spot your hotspot.

For that, you need a security policy, a set of implements to remind everyone that your data isn’t up for grabs. Putting a password on your network is just scratching the surface. IT services can go beyond generating strong passwords by configuring your network to thwart unauthorized access from the get-go. Continue reading Setting Up a Sound Wireless Security Policy

Common Computer Problems Faced by Small Businesses

Businesses of all stripes aren’t immune from computer problems, although larger companies tend to recover better from them since they have more resources. Small businesses, on the other hand, have the short end of the stick and they need to rely on reputable providers of managed IT services who can help them back on their feet should these problems come their way.

One common computer problem that small businesses encounter deals with ‘remote access’: i.e. accessing files and data away from the workplace. There are times when business owners simply can’t find or open the documents they need, and others when the files fail to download. An effective solution to this problem is for business owners to set up a virtual private network, which guarantees a safe and reliable Internet connection that they can use to access their files from home.

Another problem they may face is data management because some business owners simply forget to back up their data every now and then. Backups are very important in case of emergencies, like when the company’s data becomes corrupted while it migrates to a new server, or when some bits of data are stolen due to a security breach. Data can be backed up through a cloud server or a physical hard drive, although the former is more reliable because it usually has tighter security.

Things to Ask a Tech Support Provider

In one blog post on technical support service, questions mainly related to overall customer service were tackled. In this one, questions about more technical service terms take the spotlight.

Do you monitor our systems?

Several IT companies still only offer break-fix support—that is, they only get to work when you report a problem. But that kind of service won’t work well in this age. Proactive monitoring is much more efficient and preferred by most companies, as it eliminates the hassles of calling tech support every time something goes wrong; in case something does go awry, the IT support company can recognize the problem and fix it in real time.

How do you manage updates and service packs?

Software manufacturers regularly release updates which are essential for a stable, secure network. Some IT companies regularly update their software while manually updating their clients’ on work hours where the employees’ work will have to be interrupted. This does not bode well about how well some of these IT service companies approach their service.

Do you work with specific hardware and software providers?

An IT company who works with specific manufacturers that directly provide them support is ideal. The answer to this question essentially gives you confidence that the IT support company has forged good relationships with the people who make the hardware and software for your business.